Our Appointment System

 

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Pharmacy First

Before making an appointment please consider if your local pharmacy can help first.

Community Pharmacists are highly trained experts and can help with common illnesses as well as medication queries. Your pharmacist can normally see you without an appointment and could help a lot faster than a GP.

Find a Pharmacy

 

How to see a doctor

You can book to see a doctor up to two weeks in advance with the GP of or choice if they are available.

Surgeries run on weekdays between 9am to 12pm and afternoons between 2pm to 6pm.

Please be aware that we are closed on bank holidays. See our events and closures page to learn more

Patients are allocated 10 minutes for a consultation.

If you do have a number of health complaints, please try to mention the most important problem first. The clinicians will try to deal with as much as possible within your allocated time and may ask you to book a follow-up appointment to address any outstanding concerns.

Please also remember that the appointment you have booked is for one person only and the doctor or nurse will not be able to see other members of your family at the same time.

 

Chaperones

Chaperones are available for any face-to-face consultation, please let the receptionist or clinician know if you would like a chaperone.

 

Telephone and Video Appointments

We know that many of our patients appreciate the convenience of a telephone consultation.

Routine telephone appointments to discuss ongoing issues, medication and results can be booked up to 2 weeks in advance. It may be easier to discuss your issue having shared a photo in advance. Please speak to our reception team to arrange this.

We cannot promise an exact time for a telephone appointment because some issues take longer to discuss than others.

Your Call

Please expect your call before 12pm if you have booked a morning telephone consultation or between 1pm to 6pm if you have booked a PM consultation.

If you miss a call from us please call back straight away so we can arrange another call.

During a telephone appointment, you may decide with the doctor that it would be useful to switch to a video call. The surgery video appointment system works well on smartphones and on PCs with webcams.

 

Online Consultations

We offer online consultations using the platform eConsult. By completing a detailed questionnaire, you will be guided to the most appropriate assistance.

Use eConsult platform 

 

Same-Day Advice (Triage)

If you do have an urgent problem please call us as early in the day as possible on 020 7639 2715

If your need is urgent we will try to offer you advice on the same day.

The GP will triage our request and may call you back to discuss further. If they feel you need to be seen, you will be offered a face-to-face appointment either at the surgery or at our GP-led Extended Access Centre.

 

Home Visits

We know that some of our patients are housebound and unable to visit the surgery.

Please call as early in the day as possible if you need to request a home visit.

 

Avoiding A&E

Our local hospital A&E departments are very busy.

Please use them when you have an accident or an emergency, but not for more minor medical problems.

Please call for advice if you have a medical concern.

 

Minor Eye Condition Scheme

You do not need to see a GP for many eye conditions.

You can book directly to have a free assessment with a local optometrist through the Minor Eye Condition Scheme. See our local services page for details.

 

Antenatal Self-Referral

Our local hospitals ask that you self-refer for antenatal care: Kings College Hospital and Guys and St Thomas Hospitals.

There is no need to see a GP unless you have a specific concern.

 

Waiting

Some problems take longer to sort out than others and surgeries may run late. Please do bear with us. We do try to keep our waiting times to a minimum.

 

Unhappy With Your Last Appointment?

Our clinical team try to treat all our patients with care and professionalism.

A good GP-patient relationship is a human interaction built on trust and respect in both directions.

However, sometimes consultations do not go as well as we would like. If you are dissatisfied with your last appointment at the surgery and your medical condition is not getting better please book another appointment either with the same clinician or another member of the team.

Image of a doctor talking with a patient within a surgery

 

Cancel your appointment

If you cannot keep your appointment please let us know as soon as possible so that it can be offered to another patient. See the Cancel an Appointment page for more details.

 

Did you know that you can now book an appointment online using Patient Access?

patients using online access

Patient Access

Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

USE PATIENT ACCESS

Problems booking online appointments?

See the Patient Access Support Centre for help

 

How to see a Practice Nurse

Nurse appointments are for 15 minutes and can be booked up to 4 weeks in advance and are typically, available between 9 to 11am and 1pm to 6pm. Please be aware that we are closed on bank holidays. See our events and closures page to learn more.

Remember that a nurse may also be able to help you with your medical problem and can see you for a wide range of conditions. They will always refer your problem to the doctor if necessary.

The Practice Nurse will be happy to see you in their general clinic for a variety of clinical procedures. These include dressings, stitch removal, ear syringing, injections, travel immunisations, cervical screening, sexual health advice, contraception and urine tests. They can also advise on minor illnesses.

You can also get advice about the management of asthma, blood pressure and diabetes. Advice and support will also be given to help prevent heart attacks, help weight loss, stop smoking, alcohol-related problems and much more.

By appointment only. If possible please let the receptionist know the reason for your visit. This helps the nurse prepare for their clinic. Clinics run every weekday.