Data Protection




Why We Collect Data About You

Your doctor and other health professionals caring for you keep records about your health and any treatment and care you receive from the NHS. These help to ensure that you receive the best possible care from us. These can be written down (manual records) or held on a computer.

The records may include:

  • Basic details about you, such as address or next of kin
  • Contacts we have had with you, such as clinic visits
  • Notes and reports about your health and any treatment and care you may have received
  • Details and records about the treatment and care you receive
  • Results of investigations, such as x-rays and laboratory tests
  • Relevant information from other health professionals, or those who care for you and know you well

How Your Records Are Used To Help You

Your records are used to guide professionals in the care you receive to ensure that:

  • Your nurse, doctor or any other healthcare professionals involved in your care has accurate and up-to-date information to assess your health and decide what care you need
  • Full information is available if you see another doctor, or are referred to a specialist or another part of the NHS
  • There is a good basis for assessing the type and quality of care you have received
  • Your concerns can be properly investigated if you need to complain

How Your Records Are Used To Help The NHS

Your records may also be used to help us:

  • Assess the needs of the general population
  • Make sure our services can meet patient needs in the future
  • Review the care we provide to ensure it is of the highest standard
  • Teach and train healthcare professionals
  • Conduct research and development
  • Pay your GP and hospital for the care they provide
  • Audit NHS accounts and services
  • Prepare statistics on NHS performance
  • Investigate complaints, legal claims or untoward incidents

How We Keep Your Records Confidential

Everyone working for the NHS has a legal duty to keep information about you confidential.

You may be receiving care from other organisations (like social services) as well as the NHS. We may need to share some information about you so that we can all work together for your benefit. We will only ever use or pass on information about you if others involved in your care have a genuine need for it.

We will not disclose your information to third parties unless there are exceptional circumstances, such as when the health or safety of others is at risk or where the law requires information to be passed on.


Anyone Who Receives Information From Us Is Also Under A Legal Duty To Keep It Confidential

We are required by law to report certain information to the appropriate authorities. This is only provided after formal permission has been given by a qualified healthcare professional. Occasions when we must pass on information include:

  • Notification of new births
  • Where we encounter infectious diseases which may endanger the health or safety of others such as meningitis or measles (but not HIV/AIDS)

Our Guiding Principle Is That We Are Holding Your Records In Strict Confidence


How You Can Get Access To Your Own Health Records

Under the Data Protection Act 1998 you have the right to request access to your medical files. Children and young people may also request access to their health records, as can their parents. Access to health records may also be given to those acting on behalf of a patient if they have been nominated by the patient. This can be relevant for those patients with learning difficulties or who lack the mental capacity to care adequately for themselves. A next of kin has no automatic right to access your medical records.


Who else can access your medical records?

In the majority of situations, third parties such as the police, insurance companies or solicitors cannot be given access to your health records unless you give written consent to do so or it is required by law and directed by a judge or magistrate. However, situations can arise where information may be disclosed to the police without patient consent. This may be when police are investigating or prosecuting a serious crime or where the disclosure of this information could prevent serious injury to the patient or others.

The Medical Reports Act 1988 also gives you the right to see any medical reports written about you for employment and insurance purposes.

If you would like access to your health record please request a form from reception. You are entitled to receive a copy but you should note that a fee will be made. Fees can be charged by the practice for sharing the records and the British Medical Association recommends these fees range from £10 for electronic information to £50 for manual copies. We are also obliged to go through your record first to remove any reference to other parties which might breach their confidentiality and also take out any information which might be harmful to you.


Further Information on sharing your record and opting out

If you would like to know more about how we use your information or if, for any reason, you do not wish to have your information used in any of the ways described, please speak with your GP or alternatively please Click here to view the patient leaflet and what you need to do to opt out of sharing your medical records.


London Care Record

This practice uses a shared record system called the London Care Record. The London Care Record is a secure view of your health and care information and lets health and care professionals involved in your care see important details about your health when and where they need them. Having a single, secure view of your information helps speed up communication between care professionals across London, improves the safety of care and can save lives.

London Care Record can only be lawfully looked at by staff who are directly involved in your care. Your information isn’t available to anyone who doesn’t need it to provide treatment, care and support to you. Your details are kept safe and won’t be made public, passed on to a third party who is not directly involved in your care, used for advertising or sold. For more information please read the London Care Record privacy notice for South East London


Opting out of the London Care Record

You have the right to object to your information being available through London Care Record. Although patients have the right to object and request restrictions on sharing their records, there may be instances where this request will not be upheld due to a clinical need as determined by the direct care giver. Please discuss this with your GP/ health and social care worker and you can find further information on the One London website

For further information and advice about data protection or your right to object to sharing your data you can contact the team at Lewisham and Greenwich Trust who manage the London Care Record for South East London via their website or you can call 020 3192 6011 and leave your name and number for someone to contact you.

If you have already requested to stop sharing on ConnectCare/Local Care Record in South East London, then you will not have to request this again for London Care Record.